MINOR HOTELS ACADEMY

This audio edition gives leaders a way to get the best out of their teams by focusing their energy where it will make the biggest difference.

This audio edition presents a proven, five-step method that takes businesses where they need to go in these uncertain economic times.

Showing you how to move beyond the theoretical to the very practical "how to" of coaching, this valuable book equips you with the skills, disciplines, and knowledge to turn your paycheck-driven teams into vibrant and successful growth cultures.

This audio edition shows managers how to push their teams to success, not by following fluffy leadership training but by using the skills that got them promoted in the first place.

Deliberately challenging practitioners to do more, this insightful discussion takes a hard look at the cluttered field of Talent Management, and offers a clear guide to making better people decisions in any organization.

Test and learn about your emotional intelligence and delivering emotionally intelligent service. Reading emotions on faces is not just a sign of your Emotional Intelligence ability but it also allows you to respond and connect with others better. This is important to delivering the not only the standards of the hotel but also ensuring that interactions are positive and memorable.

Times change, and so must teams. Designing and managing high-performance teams requires upgrading outdated beliefs and behaviors, and spurring a level of intensity and collaboration that lets them face down any challenge. This book will show you how.

A practical book for building great teams, this concise guide identifies the common challenges that arise when people work together as a group and provides key guidance on breaking through the barriers to peak performance.

Build your ability to remember guests' names.

Presenting a clear explanation of practical management concepts for increasing learning capability for business results, this book introduces a framework that shows how leaders can make organizational learning happen by building teams that learn.

Using narrative accounts of how people interact with change and how they respond to the challenges presented by it, this book tackles how our expectations of the future will determine the choices made and is a vital tool for managers, practitioners and advanced management students.

Central to a great guest experience is a great guest arrival and welcome experience. Getting this right is a step in the right direction that sets the tone for the guest stay. This quick course provides you with an overview of how to make great guest welcomes real, an illustration of culture in practice, an activity to learn welcome phrases in languages of the guests, and an activity challenge to apply learning at your workplace.T