Conflict situations are an important aspect of the workplace. A conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another. A conflict is a common phenomenon in the workplace. Thus it is vital for leaders to understand the dynamics of conflict and how to intervene effectively to manage and resolve it.
This course will provide participants with insights on:
What is conflict and conflict management?
Why learn more about conflict and conflict management?
How do people respond to conflict?
What modes do people use to address conflict?
What factors can affect our conflict modes?
How one might select a conflict management style?
How can we apply conflict concepts to work conflict situations?