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Section Head

Core Competencies for Section Heads

Building Working Relationships
Coaching
Customer Service
Problem Analysis and Decision Making
Quality Orientation

PROGRAMS BY THE PROPERTY

 

Job Skills Coach

LEADERSHIP

AVAILABLE

Effective training and assessment of job competence is an essential skill to build a learning culture in our organization. This course addresses this by preparing you to function as a professional trainer or assessor in the workplace.

 

You will develop the skills necessary to create a meaningful learning environment, design learning processes and products, manage the learning process and develop skills in assessing other people’s learning progress. You will be able to deliver training in a specific area of subject matter expertise.

 

 

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Recruitment and Selection Training

INTERPERSONAL

AVAILABLE

This course supports the talent recruitment and selection activities that leaders must undertake. After completing this course, participants will understand the importance of:

  • Screening

  • Preparation & Opening

  • The Interview

  • Evaluating & Selecting

  • Post Interview

  • Strong Start

 

 

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Being a Trusted Leader

SUPERVISORY DEVELOPMENT SERIES

INTERPERSONAL

This module introduces participants to the concepts of trust as an essential ingredient leadership. Building trust as a leader is critical in life & in the workplace. This course explains elements of trust critical to creating and sustaining trusting relationships. Participants gain awareness of and sensitivity to the behaviors that influence trust and learn how to build and sustain trust effectively in a team.

 

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Building a Great Team

SUPERVISORY DEVELOPMENT SERIES

INTERPERSONAL

This module introduces participants to the concepts of teamwork and collaboration. Participants who have just started in their management and leadership career will have experienced working in effective and dysfunctional teams. This course explains what causes these differences and how leaders have a direct impact on the health of their teams.  

 

Participants learn:

  • How to establish good interpersonal relationships

    • Displaying appreciation, inclusion, empathy, support for others

  • How to meet the needs of the team before their own needs

    • Giving preference to the needs of others

  • How to volunteer assistance

  • Recognise and act on opportunities to help

 

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Creating a Service Culture

SUPERVISORY DEVELOPMENT SERIES

BUSINESS MANAGEMENT

This course builds on principles of service and how to create and sustain a customer focused culture with in the team.  Participants explore the process of creating a strong service culture that leads to sustained improvements in customer experience, and a sustainable competitive advantage for organisation.

 

 

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Delivering Quality Products and Services

SUPERVISORY DEVELOPMENT SERIES

PERSONAL ATTRIBUTES

Delivering quality products consistently is a vital prerequisite to delivering exceptional guest experience. This course focuses on how teams can deliver quality products and services through quality leadership. It also tackeles how to collaborate in order to customize products and services that better address the needs of guests.

 

 

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Developing Others Through Coaching

SUPERVISORY DEVELOPMENT SERIES

LEADERSHIP

Leaders with the proper coaching skills can motivate direct reports and work with both bosses and peers in a manner that reduces friction and enhances productivity. This module introduces participants to effective coaching techniques to unleash the potential of team members. This module: 

 

  • develop coaching skills for use in the development of others.

  • provides opportunities for participants to practice their coaching skills to be more effective.

  • provide coaching principles to increase coordination, communication, and collaboration to enable increased productivity.

  • promotes a 'coaching culture.

  • introduces coaching resources to maximizing organizational impact.

 

 

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Developing the Skills of Individuals

SUPERVISORY DEVELOPMENT SERIES

LEADERSHIP

This course highlights the role of leaders in developing the skills of team members.  Participants will gain insights on adult learning and skills competency development. At the end of the module, participants will be able to plan for and assist other in developing job skills to make them more effective at their job.

 

 

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Keeping Others Informed

SUPERVISORY DEVELOPMENT SERIES

INTERPERSONAL

This module stresses the importance of keeping others informed and the need for follow through.  Participants gain key competencies such as;

  • Responding appropriately to requests for routine information

  • Communicating clearly, accurately, concisely and promptly information and messages

  • Passing on information promptly and accurately to all those who need to know

  • Keeping people up to date and informed of progress with tasks

  • Ensuring mutual exchange of information between colleagues and customers

  • Taking personal responsibility for ensuring communicated messages have been resolved.

 

 

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Making a Difference

SUPERVISORY DEVELOPMENT SERIES

INTERPERSONAL

Individuals who have a vision of the future and a plan to create that future are the ones who make a difference in the lives of others and the success of organisations. Whether creating a new future or improving an existing situation, process or product, making a meaningful and lasting difference requires thoughtfulness, consideration, planning, and action. It often means leaving old ways behind and replacing the past with the future. 

 

This course is about making a difference and refers extensively to models and practices from change management. The focus of the course is on the people aspects of change supported by tools and techniques from project management. 
 

 

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Managing the Work of Others

SUPERVISORY DEVELOPMENT SERIES

BUSINESS MANAGEMENT

Supervision and leadership requires a major transition from managing one's own work to managing the work of others. This is not the easiest transition as supervisors find themselves responsible for getting work done through others rather than on their own. This involves a combination of common sense, sensitivity, confidence, and good management practices in all areas of work. This course explores this role transition for the supervisor and how to effectively handle it.

 

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Planning for Improvements

SUPERVISORY DEVELOPMENT SERIES

BUSINESS MANAGEMENT

Improvements do not necessarily come spontaneously. They have to be planned and nurtured to avoid meeting resistance from the team. This course equips participants with the concepts of innovation and implementing improvements. It builds awareness on possible sources of resistance to improvements and how to make teams move forward.  

 

 

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The Fun of Learning

SUPERVISORY DEVELOPMENT SERIES

PERSONAL ATTRIBUTES

This module introduces participants to the concepts of continuous professional and personal development. Many employees have never learned ‘how to learn’ and as a result they find it difficult to approach their professional and personal development in a structured way. 

Participants learn:

•    How to plan for their own development 

   o    To get the most out of the Supervisory Development Series

•    How to plan for the development of their teams 

   o    To get an understanding of how to develop their teams. 

 

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