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Unit Head

Core Competencies for Unit Heads

Customer Service
Problem Solving & Decision Making
Quality Orientation



Job Skills Coach



Effective training and assessment of job competence is an essential skill to build a learning culture in your team. This course addresses this by preparing you to function as a departmental job skills trainer in the workplace. When run regionally, this allows you to gain the Enterprise Trainer and Assessor Skillset under the Qualifications Framework.


You will develop the skills necessary to create a meaningful learning environment, design learning processes, manage the learning process and develop skills in assessing other people’s learning progress. You will be able to deliver training in a specific skills area of your expertise.




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